Blurams Outdoor Camera 2K - A20

Here are some steps to try if your Amazon device is having trouble discovering the security camera:

1, Ensure the devices is the newest firmware, click here to see how to update the firmware online.

2, Ensure your Alexa devices’ firmware is also up to date. Click this link to check with Amazon customer support. 

3, Ensure that you authorized the correct Blurams account to your Amazon Alexa account.

4, Disable, and re-enable the Blurams skill.

5, Ensure the device is online and the network is fine.

6, For additional troubleshooting, click here to refer to Amazon Alexa support.

If you want to voice command the device, like turn on/ turn off/ show the live stream, please try to enter the Blurams app [Discover]>- [Siri Shortcuts].

Prerequisites for use:
1. Siri voice control function only supports iOS12 and above systems;
2. Only supports English and Simplified Chinese;
3. The shared device does not support adding shortcut commands.

Steps for usage:
1. Open the app and click the Discover button in the bottom navigation bar to enter the discovery page
2. Click Siri Shortcuts to enter a new page. Each device supports 3 commands individually.

The three commands are defined as follows:
1) Show the camera: call up the blurams APP, jump to the playback page to play the real-time video of the corresponding camera.
2) Turn on the camera: without manually open the blurams App, directly open the corresponding camera automatically.
3) Turn off the camera: without the user manually opening the blurams App, the corresponding camera is automatically turned off directly.

3. Click the "+" sign on the right side of each command to call up and add it to the Siri page. The default shortcut name is the name of the list, which can be modified by the user;
4. After the instruction is added to Siri, the Siri voice command is displayed on the second line of the list, and the plus sign on the right side of the list becomes an arrow to the right. The user can click the list option to re-start edit;
5. After the command is successfully added, Siri is invoked, and the user reads the set voice command to perform the corresponding operation.

If you want to change the language of Blurams app, please enter the[Me]>- [Preferences] "” >- [Language], select the language you needed.

The Blurams app is only compatible with Blurams products. There is no limit to the number of Blurams products/Cameras that can be set up or shared in the Blurams app.

If the security camera is not working or defective, please try to basically troubleshoot the issue by determining the status of the indicator.

The indicator light is on

If the device indicator light is on, it means the power adapter and the power cord is fine, please try to press the set button about 10-20s until see the red light flashing, then please try to reset up the device.

If the device indicator light is solid green or solid red light, please contact the support@blurams.com for advice.

The indicator light is off

If the device indicator is off, please try to make sure the power supply is normal and please try to use the original power adapter and power cord, If the device still can't power please note the power adapter minimum output is 5V/1A (A21C: 5V/2A), if the device indicator is on using another power adapter and power cable, it should be the defective power adapter and cord. If the device still can't show the indicator lights. Please contact the  support@blurams.com for advice.

Also, Please provide the following information to us, our support team will reply to you within 24h:

- A screenshot or PDF of the invoice from your purchase (or a picture of the receipt if you bought it from a store)
- The MAC address of your camera. Step: Camera settings>Technical Info>MAC address.
- Your current shipping address
- Your blurams account (personal email address)

If your family or friends also need access to the device(s) under your account, you can do this the following ways:

Allow them to login with the same account

Tell your friend or family member to download the“blurams” app on their phone, and then let them log in with your account name and password so that they can see your devices.

By logging in this way, their privileges and permissions are the same as yours, including privileges such as deleting devices, turning off devices, downloading videos, etc. Before sharing your account with others, please make sure that you trust them with these privileges.

Share your device(s) with other accounts

If you don't want to share your account directly with family or friends, then you can share a specified device with your family or friends through the device sharing option.

Your friend or a family member needs to have registered a new account on the “blurams” APP. To find the device sharing option, on your own account, enter the device live page, tap the button in the upper right corner of the page, and then go to Preferences-> Device Sharing-> Invite Family. Enter his/her blurams account. The device will be directly displayed in the device list of the account of your friend/family member.

In this way, your family member or friend only has access to basic functions (the ones you allowed), such as real-time video, voice intercom, screenshots, historical videos. He (she) cannot modify device settings.